Customer Service Management Training

Welcome Customer Service Management Training is for senior managers and proprietors. It helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors.

You will look at how to:

review the quality of your current customer service
set objectives and establish a strategy to meet them
build customer relationships
monitor and evaluate progress
plan and implement improvements

View full Welcome Management course details

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For booking enquiries please contact your local Welcome to Excellence manager

"As I have not been a manager long it was really helpful to know how to plan for the future and assess how the business is doing; how to plan ideas, indentify what affects the business and also learn about different management styles. It has helped in my role as i have taken everything I have learnt and am using the techniques in my business"
Maria Scriven, Visitor Services Manager
Leicester Visitor Information Centre