Customer Service Training - Welcome Line

Welcome Line helps participants to communicate effectively on the telephone and via email and acquire the skills needed to convert enquiries into sales.

You will look at how to:

create a positive impression
improve your communication skills
handle enquiries
up-sell and on-sell
handle difficult calls effectively

View full Welcome Line course details

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For booking enquiries please contact your local Welcome to Excellence manager

"Our staff prior to the course were not representing the professional company that we portray! Since completing the course our Customer Service staff answer every phone call in the most professional manner while meeting our clients expectations. The Welcome Line course has proven to be a great benefit across Browns Distribution Services Ltd. Thank You."
David Brown, Director
Browns Distribution Services Ltd